You decided to implement the ERP system. With the decision, many questions arise. What are the next steps? Which implementation company to choose? How to prepare for implementation? What are the most common mistakes ? In this article we will try to answer the question about the most common mistakes when implementing ERP system.
According to the Report on ERP Systems & Enterprise Software prepared by Panorama Consultin Group 89% of respondents declared satisfaction with the implemented system. However, only 26% evaluate the experience with the solution provider well. These data clearly show that the choice of an experienced and trusted supplier is a crucial thing.
What are the common problems when implementing an ERP system?
- Low involvement of employees from various departments & too few employee trainings
Integrated systems as the name suggests include various departments in the organization. Therefore, when preparing for implementations, employees from various departments should be involved so that everyone can be prepared to start working with the system. The appropriate training or workshops provided by the implementation company are helpful. Managers should take care of training employees and ensure that they are able to work freely in the new environment. Users need to know exactly what benefits the new system offers them and how to increase the efficiency of their work
- No prioritization of processes & errors in the analysis phase
Organizations that can not clearly identify priority processes are exposed to technical problems. It should be borne in mind that the system can be put into operation only when the key processes work faultlessly. Unfortunately, the lack of defining the most important elements during the planning phase can have serious consequences at the final stage of implementation. Experience shows that entrepreneurs expect higher efficiency and innovative solutions. However, in order for this to happen, you need to replace general words to specific guidelines.
- No documentation, no methodology
Seemingly, this sounds banal but documentation and setting the work schedule is crucial for the success of the entire project. Each company has its own work culture and different priorities during everyday tasks. Therefore, the communication between the implementation company and the client should be clearly defined in the Analysis phase . Undoubtedly, very important on the successful implementation is choice of a trusted implementation company and a proven methodology. For example, Dynamics Development Center uses SureStep methodology which is recommended by Microsoft. The methodology is based on the experience gathered in previous implementations and allows managing the implemented project according to proven practices.
- Active participation of decision-makers in the entire implementation process
Bureaucracy significantly slows down development in almost every area of activity . It is no different when implementing an ERP system. Each of us realizes that multi stage decisions, makes it difficult to complete the project within the assumed time frame. That is why it is very important to involve decision-makers in the whole implementation process.
- Post-implementation errors: old software , Too few tests after implementation, neglect of system development.
a) Old software: A typical mistake in organizations implementing a modern ERP solution is the parallel use of old applications and tools. These types of activities block the development of the organization and unnecessarily increase the costs associated with maintaining unnecessary software.
b) Too few tests after implementation: Go-Live is preceded by in-depth functional tests, however, it should be borne in mind that also after implementation, the system should be carefully monitored so as to reduce any unforeseen errors.
c) Neglect of system development: The adventure with the ERP system does not end with the launch of a new system. Competition on the market in the times of digital transformation requires constant development.